Refund Policy

Last Updated: 12/1/2026

Thank you for purchasing from mada solution
https://wapro-test.mada-solution.com

This Refund Policy explains the conditions under which refunds may be granted for our WordPress plugin and related services.

1. General Policy

We offer refunds under specific conditions to ensure fairness for both customers and our company.

All refund requests must be submitted by email to:

wapro@mada-solution.com

Refund requests must include:

  • Order ID
  • Transaction ID
  • Registered email address
  • Clear reason for the request

2. Refund Eligibility

You may request a refund within 7 days of the original purchase date, provided that:

  • The license has not been abused or misused
  • There is a verified technical issue that prevents the plugin from functioning as described
  • Our support team has been given reasonable opportunity to resolve the issue

We reserve the right to investigate all refund requests.

3. Non-Refundable Situations

Refunds will NOT be granted in the following cases:

  • Change of mind after purchase
  • Lack of technical knowledge
  • Server or hosting incompatibility not listed in requirements
  • Conflict with third-party plugins or themes
  • Violation of Terms & Conditions
  • Attempt to bypass licensing or modify core protection mechanisms
  • Suspension of third-party accounts (including messaging platforms)
  • Expired refund period

If a license has been heavily used or shows signs of automated or abusive behavior, the refund request may be denied.

4. Subscription Renewals

For recurring subscriptions:

  • Refund requests for renewals must be submitted within 3 days of renewal charge.
  • Failure to cancel before renewal does not automatically qualify for a refund.

You are responsible for managing your subscription status.

5. Chargebacks & Payment Disputes

Filing a chargeback without contacting our support team first may result in:

  • Immediate suspension of the license
  • Permanent account restriction
  • Blocking of future purchases

We strongly encourage customers to contact us before opening any dispute.

6. Processing Time

Approved refunds will be processed within 5–10 business days.

Refund timing depends on the payment provider (e.g., 2Checkout / Verifone).

We are not responsible for delays caused by payment processors or banks.

7. Abuse Prevention

We reserve the right to refuse refunds if we detect:

  • Fraudulent activity
  • Repeated refund requests
  • License key sharing
  • Attempted system manipulation

8. Contact Information

For refund requests or inquiries:

Email: wapro@mada-solution.com
Website: https://wapro-test.mada-solution.com
Company: mada solution

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